Contact us

Contact Mesara

Based in Sri Lanka

Real questions.
Real people.

Choosing a plan, moving your number, or finding your way around. Tell us what your business needs.

Email our teamhello@mesara.lkWe reply within one business day.
Prefer to call?+94 71 799 9996

When we are hereMonday to Friday, 9am to 6pm Sri Lanka time

Email us any time. Outside support hours, email is the quickest way to reach us.

These channels are for questions before you sign up. Day to day support on WhatsApp and phone comes with the Scale plan and is set up with your account.

01 / Your first message

A little context.
A better answer.

Include these five details so we can suggest a plan, explain message costs and check whether you can keep using your phone app.

Your email goes to the people who build Mesara. Write in Sinhala, Tamil or English.

Write to our team
A useful first email5 details
  1. 01

    Your business

    Your business name and what you sell.

  2. 02

    Your WhatsApp number

    The number you want to move or protect, including the country code.

  3. 03

    The app you use today

    Tell us if you use the WhatsApp Business app so we can check whether coexistence is available.

  4. 04

    Your monthly messages

    An estimate helps us suggest a plan and explain likely Meta charges.

  5. 05

    What you need help with

    Tell us what you want to do, or describe the problem you are seeing.

02 / In your language

Three languages.
One team.

Write in the language you use. A person answers in the same one.

  • සිංහලSinhala Support & messages
  • தமிழ்Tamil Support & messages
  • EnglishEnglish Support & messages

Customer messages can use all three languages. The Mesara app is currently in English.

03 / Where we are

Here in
Sri Lanka.

Post and formal notices go to our registered office. Please email before visiting; this is not a walk-in shop.

Company details

Mesara (Pvt) Ltd

26/A, Waboda Road
Negombo, Sri Lanka
Registered in
Sri Lanka
Company number
PV00369742

Ask before you sign up.

Not sure the move is right for your business? Tell us what is on your mind.